Gathered and clarified requirements with founders, ensuring a clear understanding of project goals which helped align the team’s efforts with the startup’s vision.

Enhanced designs through critiques grounded in design principles, improving user experience and aesthetic appeal.

Collaborated with international design teams and developers, fostering a creative environment that led to innovative solutions.

Developed and iterated on designs for dashboard visualisations, translating complex data into intuitive and user-friendly interfaces to support strategic decision making.

Created high-fidelity wireframes, mockups, and interactive prototypes that brought user-centred designs to life using Figma.

Worked closely with front-end engineers to ensure design feasibility and maintain consistency between design and development.

From user research and wire framing to visual design and prototyping, contributed to the entire design lifecycle.

Provided excellent customer service by clearly explaining financial transactions and departmental schemes, ensuring customer confidence and understanding.

Managed daily operations using Microsoft Excel, which enhanced service efficiency and allowed for better tracking of customer interactions.

Utilized technical skills to streamline postal processes, helping to reduce turnaround times and improve overall service quality.

Promoted departmental products and services at Customer Service Centers, supporting customer needs and goals.

Maintained accurate records, met daily targets, and adapted quickly to new digital tools during office digitalization efforts.